Terms of Service

1. Who we are

Jemirae is a digital product strategy and design business headquartered in Tokyo, Japan. You can contact us at emmanuel.joseph@jemirae.com. For payments and billing, email finance@jemirae.com.

2. Blueprint

• Blueprint is a free tool that gives you a diagnosis, quick wins and a recommended service based on what you tell it. Parts of it are produced automatically.
• Blueprint gives general business information, not legal, financial, tax or other professional advice. Results are not guaranteed, and you are responsible for the decisions you make using it.
• The full Blueprint document is unlocked once payment for the recommended service has been confirmed. Until then you can see the free sections.
• We may change, limit or stop Blueprint at any time.

3. Services and what is included

• Each fixed-price service includes the deliverables, number of revision rounds and delivery time described on the site when you order. Anything else is outside the scope and will be quoted separately before we start.
• Delivery times start once your payment is confirmed and we have the information and materials we ask for. They assume you reply to questions and send feedback promptly; delays on your side extend the timeline.
• Feedback should be gathered into one consolidated set per revision round.
• Larger consulting and transformation projects are agreed in a separate proposal or contract, which takes priority over these terms where they differ.

4. Prices and payment

• Prices are set and charged in US dollars. Amounts shown in other currencies are estimates at a recent exchange rate; your bank or card provider may apply its own rate and fees.
• Payment is made through Contra, and Contra's own terms apply to the payment itself. The price shown is the price you pay: Jemirae covers Contra's platform fee.
• We confirm each payment manually. This normally takes a few minutes during working hours and can take longer at night or on holidays. Work starts after confirmation.
• Prices may change, but a change never affects an order you have already paid for.

5. Monthly plans

Monthly plans, such as UGC video plans, renew each month through Contra until cancelled. You can cancel at any time by emailing finance@jemirae.com; cancellation takes effect at the end of the month you have paid for, and unused deliverables do not carry over unless we agree in writing.

6. Cancellations and refunds

• If you cancel before we start work, we refund the full amount.
• If we do not deliver what was included for reasons on our side, we will either complete it or refund the part not delivered, as you prefer.
• Once a deliverable has been delivered, it is not refundable just because you changed your mind, but we will always use the included revision rounds to get it right.
• To ask for a refund, email finance@jemirae.com with your order reference. Refunds are paid back through Contra to the original payment method. Nothing in these terms limits rights you have under consumer protection law.

7. Your materials and responsibilities

You confirm that you have the right to use everything you send us, such as logos, photos, text and product information, and that our using it for your project will not infringe anyone else's rights. You are responsible for checking final deliverables, including any legal or regulatory claims, before you publish them.

8. Ownership of the work

• When you have paid in full, you own the final deliverables we create for you.
• Third-party items such as fonts, stock images, music or software stay subject to their own licences, which we will point out. Our own pre-existing tools, templates and know-how remain ours, and you receive a licence to use them as part of the deliverables.
• We may show completed work in our portfolio and case studies unless you ask us not to in writing.

9. Video ads and AI presenters

Some video services use AI-generated presenters and voices. We do not reproduce real people's likeness or voice without their permission. You are responsible for following the advertising rules of the platforms where you publish the videos, including any rules on labelling AI-generated content.

10. Using the site

Please do not misuse the site, for example by trying to access parts that are not meant for you, interfering with how it works, copying the paid Blueprint content without paying for it, or submitting false or unlawful information. We may block access that harms the site or other users.

11. Liability

We provide our services with reasonable skill and care. To the extent the law allows, we are not liable for indirect or consequential losses such as lost profits, revenue or data, and our total liability for any order is limited to the amount you paid for it in the previous 12 months. Nothing in these terms excludes liability that cannot be excluded by law, including for wilful misconduct or gross negligence.

12. Governing law

These terms are governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction in the first instance, except where consumer protection law gives you the right to bring a claim in your own country.

13. Changes and language

We may update these terms. The version in force when you place an order applies to that order. These terms are written in English; if we provide a translation, the English version prevails.